Delivery & Refund Information

Delivery Information

Please read the following before making a purchase on our site:

  • We offer standard next day delivery if the order is placed before 2pm for mainland England and parts of Scotland. Please be aware, carriage charges increase when ordering to Scottish Highlands.
  • If ordered on a Friday before 2pm, the order will arrive Monday.
  • If the order is placed after 2pm, it will be processed the following morning.
  • If you require a specific timed delivery, please contact the office.
  • Individual carriage charges apply based on size for each Florigo product.

Please see below for the standard carriage charges for the larger products;

Frying Baskets,  a quantity of 1 – 6 baskets incur a charge of £25 for standard next day delivery. If you exceed these amounts, free shipping will be applied to your order.

Carbon Filter Pads, a quantity of 1 and 4 boxes incur a charge of £15 for standard next day delivery. There is an option to purchase 8 boxes with a £30 carriage fee applied. If you require more than this, please contact the office.

Filterlogic Filter Hats, a quantity of 1 – 2 boxes incur a charge of £25 for standard next day delivery. If you exceed these amounts, free shipping will be applied to your order.

 

Refund Policy

A refund will be provided in full if an item is faulty, not as described or doesn’t do what it’s supposed to. Please email [email protected] with your order number to apply for a refund in these circumstances.

We will not refund an item in any of the following instances;

  • the customer knew an item was faulty when purchased
  • customer damages an item by trying to repair it themselves or getting someone else to do it (depending on the situation, the customer may still have the right to a repair, replacement or partial refund)
  • no longer want an item, due to not reading descriptions correctly

Florigo will only accept returns from the person who bought the item.

Florigo reserves the right to ask the customer for proof that they bought an item from Florigo. This could be a sales receipt or other evidence such as a bank statement or packaging.